QUALITY POLICY

The Board of Directors of Miralis Srl, aware of the strategic role that service quality plays in the consulting and implementation of PLM solutions, considers customer satisfaction, people development, and compliance with applicable regulations as fundamental pillars of its business.

Our commitment is to consistently deliver reliable and innovative solutions capable of supporting client companies in their digital transformation journey through the adoption of platforms such as PLM.

This commitment takes shape in the management of a Quality System compliant with UNI EN ISO 9001:2015, based on context analysis, continuous improvement, and the involvement of all interested parties.

To ensure quality, efficiency, and continuity, Miralis bases its operations on the following key principles:

• Customer focus: establish and maintain long-lasting, trust-based relationships by providing timely, tailored services that meet contractual requirements.
• Innovation and technology: adopt up-to-date ICT and PLM solutions, leveraging the best available technology.
• Organizational excellence: optimize processes and resources to enhance reliability, operational speed, and activity traceability.
• Risk management: periodically assess risks and opportunities, defining mitigation and improvement actions that ensure business continuity.

Miralis recognizes that people are the heart of the organization. Therefore, it:

• Promotes employee empowerment by fostering awareness and a sense of belonging to corporate objectives.
• Encourages a collaborative work environment based on mutual respect, transparency, and the development of individual talents.

Although operating in the technology sector, Miralis acknowledges the importance of adopting sustainable and responsible behaviors. Therefore, it:

• Efficiently manages energy, materials, and ICT infrastructure.
• Integrates health and safety principles into its activities, ensuring work environments that comply with regulations and are safe for all collaborators.

While being an independent entity, Miralis occasionally collaborates with professional resources from SolidWorld Group, an affiliated company with which it shares certain strategic projects. These collaborations aim to integrate specialized expertise in specific technical or managerial areas, ensuring continuity, efficiency, and added value for clients.

The Board of Directors is committed to providing the financial, technical, and human resources necessary to achieve the established objectives.

This policy is communicated throughout the organization and is subject to periodic review to ensure its ongoing relevance, adequacy, and effectiveness.

The Quality Management System serves as a reference point for Miralis Srl to ensure:

• Customer satisfaction
• Continuous performance improvement
• Internal collaboration and growth
• Medium- to long-term sustainability
• People development